For your safety and comfort, and out of mutual consideration, we request your observance of the following policies:
Check-in any time after 3 PM, Check-out by 10 AM unless other arrangements are agreed-upon in advance.
Well-behaved children aged seven (7) or older are welcome -- please supervise them for their safety.
Please remove shoes before entering.
Smoking is permitted outdoors only.
Sorry, we cannot accommodate pets.
Kindly keep sound level down between 9 PM and 8 AM; amplified sound that
is audible beyond the property boundaries of the B&B home is prohibited.
Alcohol should not be consumed before or during use of sauna or spa. Additional safety guidelines are posted in sauna and spa area. Drug use is prohibited.
Please do not take glass outdoors -- plastic drinking containers are available.
When you are going to be away, please lock all doors and sliders. We believe our home is safe and secure, but we cannot be responsible for your valuable property.
Please ask for assistance with the sauna, the Tiki torches, or if you wish to shift the frame of the futon in Tradewinds Suite to make it into a bed.
Our spa maintenance service cleans and chemically balances the outdoor spa once a week to assure that it remains in top condition. We will notify you of the schedule.
Because this is a tropical setting, we use a pest control service. Even so, insects occasionally find their way indoors. Harmless geckos (considered good luck according to local folklore) may also be seen. Keeping screen doors closed will minimize this.
If you wish to burn candles, please ask your hostess about an appropriate container.
Some face creams, body lotions and skin medications contain a bleaching agent. If you plan to wear one of these products to bed, we will happily substitute white bed linen upon request. Otherwise, accidental bleaching of our colored bed linen will result in a charge for replacement.
Kindly park in your designated on-site parking space.
MAUI TRADEWINDS® VACATION RENTAL RESERVATION AND FINANCIAL UNDERSTANDING
Reservations are on a first come first serve basis. Your credit card
details are used to guarantee your reservation. Your card also serves as a
security deposit in the event of loss or
accidental damage to property, and we will make an imprint of your credit or debit card when you arrive.
Guests must provide the names of all travelers, along with contact
information for the guest who made the reservation, including a complete
address, phone number and Email address.
We accept payment by Visa, MasterCard, American Express, Discover, Certified Bank Check or Electronic Funds Transfer.
If your reservation is at the standard rate, 30% of the rent, tax and cleaning fee will be charged at the time of booking, and the 70% balance will be charged ninety days ahead of your arrival.
If your arrival is already within ninety days, full payment will be charged when we receive your reservation. In either case, reservations are subject to cancellation if payment is not available when due.
If your reservation is at the Advance Payment rate, full payment will be charged when we receive your reservation. Reservations are subject to cancellation if payment is not available when due.
Refund of payment in case of re-booking: Unlike commercial hotels and resorts which feature large room inventories, small home-based visitor accommodations can't easily absorb the cost of cancellations.
In the event you must cancel your reservation, we must receive written notice of cancellation from you before we can offer any of the nights you had reserved to another party. We will use our best efforts
to rent the accommodation to other guests for the period you had reserved. Provided you have honored the cancellation terms of your agreement with us, you may be eligible for a partial or a full refund
of your payment. If we are successful in re-booking the vacancy, and recovering the full amount anticipated from your reservation, we will refund your entire payment. However, if we are unable to recover the
full amount anticipated from your reservation, and we experience a loss from your cancellation, then your refund will depend upon the amount of that loss. If we collect an amount from other guests, which
is in excess of the loss resulting from your cancellation, we will refund that excess amount to you, and we will provide you with an accounting. You can monitor our success in re-booking the vacancy by
checking our online calendar at www.mauitradewinds.com/RezEasy/availability.html
Deposit Protection during COVID-19 Pandemic: Notwithstanding the
terms in the preceding paragraph, your pre-paid payments are protected
against forfeiture, in the event that a government-mandated travel
restriction, affecting your booking, is announced after your reservation is
confirmed. In that case, we will apply any pre-paid payment to a future
reservation, subject to our having vacancy for the dates you prefer.
Refund for early departure: If you must leave sooner than expected we will use our
best efforts to rent the accommodation for the remainder of the period you
had reserved. Provided you have honored the terms of your agreement with us,
we will refund, to you, any amounts we succeed in collecting from other guests who
book the vacancy in your accommodation, up to the amount you have pre-paid
for the unused nights, and we will provide you with an accounting. You can
monitor our success in re-booking the vacancy by checking our
You agree to be financially responsible for any loss or damage to the premises or its contents which may be caused by you, beyond normal wear and tear. If you leave the premises in a condition which requires more than five man-hours of cleaning, there will be a charge over and above the standard cleaning fee.
In the event of a dispute over the rights or obligations of either party to this Understanding, the prevailing party shall be entitled to recover its reasonable attorney fees, and costs and expenses incurred.